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Odpovídáte na nabídku: Order Management Specialist with German

Popis pozice: We are looking for multilingual candidates with fluent English and German, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment. As an Order Management Specialist, you will be responsible for: - Managing an assigned portfolio of customers - Providing support and guidance to customers on products, services, and processes - Handling customer inquiries and resolving issues via phone and email - Building and maintaining effective relationships with customers, colleagues, and internal stakeholders - Performing day-to-day administrative tasks, including maintaining records and processing documentation - Supporting customers throughout the entire Order-to-Cash (O2C) process - Advising customers on order management, purchase orders, logistics, and deliveries - Ensuring accurate and timely processing of customer requests - Identifying and resolving customer issues while delivering excellent service - Collecting customer feedback and contributing to continuous service improvement Contract: 1 year with a possibility of prolongation Start: immediately Location: Prague 3

Požadujeme: - Fluent English and German (minimum B2 level), both written and spoken - Professional attitude with a strong customer-focused approach - Excellent communication and interpersonal skills - Previous experience in customer service, logistics, or a related field is an advantage - Ability to work effectively under pressure and meet deadlines - Independent, proactive, and responsible approach to work - Ability to work both independently and collaboratively within a team - Strong organizational, time management, and problem-solving skills

Nabízíme: - 5 weeks of vacation - Annual bonus - Meal allowance - Training and courses - Other benefits