Popis pozice: We are seeking for multilingual candidates who speak perfect Polish, also with customer service background and willingness to learn. As a Customer Service Representative you will be responsible for: - Managing an assigned portfolio of customers - Providing support and guidance to customers on products, services, and processes - Handling customer inquiries and resolving issues via phone and email - Building and maintaining effective relationships with customers, colleagues, and internal stakeholders - Performing day-to-day administrative tasks, including maintaining records and processing documentation - Supporting customers throughout the entire Order-to-Cash (O2C) process - Advising customers on order management, purchase orders, logistics, and deliveries - Ensuring accurate and timely processing of customer requests - Identifying and resolving customer issues while delivering excellent service - Collecting customer feedback and contributing to continuous service improvement Start: immediately Contract: 1 year with a possibility of prolongation Location: Prague 3

Požadujeme: - Fluent English and Polish (minimum B2 level), both written and spoken - Professional attitude with a strong customer-focused approach - Excellent communication and interpersonal skills - Previous experience in customer service, logistics, or a related field is an advantage - Ability to work effectively under pressure and meet deadlines - Independent, proactive, and responsible approach to work - Ability to work both independently and collaboratively within a team - Strong organizational, time management, and problem-solving skills

Nabízíme: - 5 weeks of vacation - Annual bonus - Meal allowance - Training and courses - Other benefits

Pracoviště:

Praha

Datum nástupu:

Dle domluvy

Mzda:

Dle domluvy

Počet míst:

1

Úvazek:

Plný

Min. vzdělání:

Středoškolské

Inzerent:

Firma

Firma:

Grafton Recruitment s.r.o.

Zadavatel:

Assistant Team

Lokalita:

Praha