Technical Support Representative

Informace o pracovním místě

Plex Systems, Inc.® delivers the first smart manufacturing platform, helping the world’s leading innovators to make awesome products. Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain management, Industrial IoT, and analytics.
We are focused on finding the right people into out Prague support team (11 members) and you may be the right fit!

WHAT’S YOUR IMPACT?

• Provide excellent customer support for customers using PLEX, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements


• Diagnosing difficult issues with complex software configurations


• Researching the ERP database to understand problems; using SQL for queries


• Gather information, research and manage user support requests


• Escalate requests, as needed, in a timely fashion and to the correct product team


• Manage work queues within Service Cloud to comply with Service Level commitments


• Manage timelines and deliverables with internal departments and customers


• Provide functional and technical guidance to customers on new enhancements, modules and features


• Advise customers about available service(s) and assess customer needs


• Utilize and enhance Knowledge Management System


• Build formal and informal relationships with customers and internal team members 

IS IT IN YOU?

• Minimum of 2 years of previous technical support service experience within a highly technical environment or a Bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)


• Proficient English language communication skills (written and verbal).  Fluency in languages such as Mandarin, Japanese, Polish or German preferred


• Experience using or supporting an ERP/MRP system preferred

• Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements


• Proficiency in MS Office, with an emphasis on Excel


• Willing to work in a rotational shift including non-standard hours, depending on business needs


• EDI knowledge preferred


• Candidates must be in the Czech Republic or be authorized to live and work therein

Požadujeme

Potřebná úroveň: Medior
Délka minimální praxe (roky): 2
Hardskills: Troubleshooting, Customer Support, Technical Support, MS Office
Výhodou: Knowledge of other language, Technical support experience, Out of box thinking, EDI
Softskills: Communication, Problem-solving, Time management, Initiative, Willingness to learn, Positive attitude
Jazyky: Angličtina – plynule

Nabízíme

Vzdálená práce: částečně remote Benefity:

WHAT’S IN IT FOR YOU?

 

We are proud to be recognized as one of the top workplaces in the tech industry. In fact, it’s Plex employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy including:

• Competitive Salaries
• Generous benefits -  cafeteria, meal vouchers, phone plan reimbursement, travel to work allowance, workplace refreshment, general referral bonus etc
• Generous leave policies -5 weeks vacation,5 Sick Days, additional bereavement time off etc
• Modern office eviroment right on C line metro station Visionary, Praha 7 | Scott.Weber Workspace (scottweber.cz)

Plex values the power of diversity and inclusion – it isn’t just a talking point for us. It drives our business and fosters fresh thinking, and is reflected in the individuals we hire, and the culture and community we’ve built to support them, such as our Women@Plex and Pride@Plex groups. As an equal opportunity employer, we welcome applicants of all types and from all backgrounds. Plex urges our employees to understand, accept, and celebrate the differences among people.

Proč si vybrat tuto nabídku? We’re looking for high-skilled, passionate people to help us do something daring, difficult, incredibly rewarding and fun. If you’re ready to be inspired, solve problems, grow professionally, and unleash your talent…then apply today or stay connected, sign up for job alerts or submit a general application on the Plex Careers page: https://www.plex.com/company/careers.