Support Engineer

Requirements

• Bachelor degree or equivalent experience in computer science or similar field.


• Experience in external client facing, production environments.


• Experience in software support related field. Production operational support will be considered an asset.


• Good communication skills.


• Fluent Business English is preferred.


• Strong problem solving and analytical skills.


• Standard level of Linux operation.


• Standard SQL syntax proficiency.


• Highly motivated, customer oriented, adaptable personality with eager to learn mindset for new technologies and methodologies.

Responsibilities

• Interact with customers to ensure top level customer satisfaction by providing timely and business oriented issue resolution, together with assistance and recommendations to improve the client’s efficiency and quality criteria.


• Provide performance, quality and assurance testing for issues together with change requests going to the end customer.


• Perform maintenance of product software to ensure optimal execution during client Billing operations.


• Assistance and full implementation of customer business requirements together with your team members.

Nice to have

• Experience with Oracle Databases.


• Working knowledge of the JavaScript language.


• Knowledge of the JVM ecosystem.

Working conditions

• Collaborative, friendly working environment and healthy company culture.
• Professional growth and personal development opportunities.
• Exciting projects with new technologies in a team of outstanding people.
• Paid training, workshops & certifications.
• Possibility of remote work and flexible schedule.