2nd Level Support Engineer

Informace o pracovním místě

Creditinfo is looking for a skilled and self-driven 2nd Level Support Engineer, who will diagnose and troubleshoot software problems in over 30 countries around the globe and help impact the lives of millions of people through our services.

As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.

 

RESPONSIBILITIES

• Ensure all issues are properly logged


• Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers


• Perform standard configuration changes within applications


• Closely collaborate with 1st Level and 3rd Level Support team


• Provide prompt and accurate feedback to customers


• Prioritize and manage several open issues at one time


• Document technical knowledge in the form of notes and manuals

 

What you should know:

• MS SQL, Postgres (optionally relational databases)


• Microsoft Windows Server OS, Linux and Networking


• Troubleshooting based on the information from the application and the system logs


• Strong command of English language (both verbal and written)

 

It will be nice if you have or know:

• Bachelor's degree in Computer Science, Engineering or equivalent area


• Experience with React, RabbitMQ and CouchBase


• .NET and C#


• Knowledge of ITIL principles and processes

   

THINK WE'RE THE PERFECT MATCH? GET IN TOUCH

 

Požadujeme

Potřebná úroveň: Junior, Medior
Délka minimální praxe (roky): 1
Hardskills: MS SQL
Výhodou: C#

Jazyky: Čeština – domluvit se, Angličtina – plynule

Nabízíme

Vzdálená práce: částečně remote Benefity:

A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occasional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).

A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.

A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).