IT Service Desk Specialist

Informace o pracovním místě

Our client is looking for a Service Desk Technician to join its international IT team in Prague.

- Support users across Windows, Microsoft 365, Active Directory, Microsoft Entra ID, Freshservice, Intune, SCCM, VPN, and Teams
- Provide 1st line technical support via phone, email, chat, and ITSM tools while meeting agreed SLA targets
- Troubleshoot hardware, software, operating system, and network connectivity issues
- Manage user accounts, access requests, onboarding/offboarding, and endpoint configuration
- Collaborate with infrastructure, network, security, and application teams to resolve complex incidents
- Maintain accurate documentation, knowledge articles, and IT asset records while contributing to continuous service improvement
- Deliver an excellent customer experience by providing timely communication and high-quality technical support

Požadujeme

- At least 2 years of experience in an IT Support or Service Desk position
- Good knowledge of Windows, Microsoft 365, Active Directory, Microsoft Entra ID, and Multi-Factor Authentication (MFA)
- Experience with ITSM processes, incident management, and SLA-driven support
- Understanding of networking fundamentals, including TCP/IP, DNS, VPN, and Wi-Fi
- Strong customer-focused approach with excellent communication and problem-solving skills
- Fluent English, both written and spoken
- Bachelor's degree in IT or equivalent practical experience is an advantage

Nice to Have
- Experience with Freshservice or another ITSM platform
- Knowledge of Microsoft Intune, Autopilot, or SCCM
- ITIL Foundation certification or practical ITIL knowledge
- Experience supporting Microsoft Teams collaboration or meeting room solutions
- Experience working in regulated or compliance-driven environments

Nabízíme

- 5 weeks of vacation and 5 sick days
- Annual performance bonus
- Cafeteria benefit program and meal vouchers
- Pension contribution and life & accident insurance
- Flexible working hours
- Occasional work from home

Pracoviště: Praha (Praha)

Datum nástupu: Dle domluvy

Mzda:

60 000 - 65 000 Kč/měs.

Počet míst: 1

Úvazek: Plný

Min. vzdělání: Středoškolské

Firma: Grafton Recruitment s.r.o.

Zadavatel: Volfová Jana